Terms of Service

Last Updated: 04/12/2025

1. Acceptance of Terms

Welcome to https://well-launched.com (the “Site”), operated by Well-Launched Productions LLC (“Well-Launched,” “we,” “us,” or “our”). By accessing or using the Site, related subdomains (including wl-launchpad.app), or any of our products, mobile applications, AI voice assistants, or software-as-a-service platforms (collectively, the “Services”), you acknowledge that you have read, understood, and agree to be bound by these Terms of Service (“Terms”), as well as our [Privacy Policy] and [No-Refund Policy]. If you do not agree with these Terms, you may not use our Services.

2. Description of Services

Well-Launched provides users with various AI-powered tools, including AI voice assistants, custom voice solutions, and subscription-based or pay-per-use (“minutes”) plans. Users may access a personalized dashboard at wl-launchpad.app (the “Launchpad”) to manage their Well-Launched products and services.

  • Launchpad as a Productivity App: The Launchpad also serves as a productivity app, incorporating a range of components and features detailed at https://well-launched.com/launchpad/.

2.1 User Responsibilities

  1. Accuracy of Information: You must provide accurate and complete information when creating an account or purchasing any of our Services.

  2. Legal Compliance: You agree to comply with all applicable local, state, national, and international laws, rules, and regulations in your use of the Services.

  3. Account Security: You are responsible for safeguarding any login credentials for your account. Any activity under your account is presumed to be by you.

3. Eligibility

You must be at least 13 years of age to use our Services. If you are under the age of majority where you live, you may only use our Services under the supervision of a parent or guardian who agrees to be bound by these Terms on your behalf.

4. Subscriptions, Purchases, and Billing

4.1 Subscriptions

  • Recurring Billing: Some Services operate on a subscription basis. By purchasing a subscription, you authorize Well-Launched (or our third-party payment processors, such as Stripe or WooCommerce) to charge your chosen payment method automatically for each billing cycle until you cancel.

  • Cancellation: You may cancel any subscription at any time. Upon cancellation, you will continue to have access to your subscription benefits until the end of the current billing period. No refunds will be issued for any remaining unused portion of a billing cycle (see Section 7, “No-Refund Policy”).

4.2 One-Time Purchases (“Minutes” and Other Credits)

  • No Refunds: All purchases of “minutes” or other one-time credits for AI usage are final and non-refundable.

  • Expiration: If there is an expiration date for any credits, such details will be disclosed at the time of purchase.

4.3 Payment Methods

You must provide a valid payment method at the time of purchase. You represent and warrant that you have the legal right to use the payment method(s) provided.

4.4 Payment Failures

If your payment method on file fails or is declined for any reason, we reserve the right to disable your access to the Services, including your AI voice receptionist and/or Launchpad app, until valid payment is processed. You agree to promptly update your payment information to ensure uninterrupted service.

5. User Content and AI Interactions

5.1 Definition of User Content

“User Content” includes any text, voice input, audio recordings, images, or other materials that you submit, post, upload, publish, or transmit in connection with using our Services.

5.2 Rights to Use

By providing User Content, you grant Well-Launched a non-exclusive, worldwide, royalty-free, transferable license to use, process, store, copy, transmit, and display such content solely to the extent necessary to provide the Services or improve our AI models (subject to any applicable privacy or data protection laws).

5.3 Responsibility for User Content

You acknowledge and agree that you are solely responsible for all User Content you provide, and for compliance with any laws or regulations governing such content.

5.4 Prohibited Content

You agree not to upload, post, or otherwise transmit any content that:

  • Is unlawful, threatening, abusive, harassing, defamatory, obscene, or otherwise objectionable;

  • Violates intellectual property rights;

  • Contains personal information of minors without appropriate parental consent;

  • Violates these Terms or any applicable law.

6. Intellectual Property Rights

6.1 Well-Launched IP

All content on the Site or Services, including but not limited to text, graphics, logos, icons, images, software, audio, and video, is owned or licensed by Well-Launched and is protected by applicable intellectual property laws. You may not use, reproduce, or distribute any Well-Launched IP for commercial purposes without prior written permission.

6.2 Trademarks

“Well-Launched,” “WL-Launchpad,” and any related names, logos, product and service names, designs, and slogans are trademarks of Well-Launched or its affiliates. You must not use such marks without prior written permission.

7. No-Refund Policy

By using our Services, you acknowledge that all subscription fees and one-time purchases are non-refundable. We do not offer pro-rated refunds for partially used billing cycles. You can find more details in our [No-Refund Policy].

8. Disclaimers

8.1 “As Is” and “As Available”

Our Site and Services are provided on an “AS IS” and “AS AVAILABLE” basis. We disclaim all warranties, whether express, implied, or statutory, including warranties of merchantability, fitness for a particular purpose, and non-infringement.

8.2 AI Limitations and User Responsibility

You understand that any output or recommendations provided by our AI voice assistants or other AI services are informational and may not be accurate, complete, or error-free. You use the AI Services at your own risk. Well-Launched is not responsible for how you utilize your AI voice receptionist or any components of the Launchpad app. This includes, but is not limited to, compliance with legal or regulatory requirements related to call recording, data privacy, or any other laws applicable to your operations.

8.3 Third-Party Services

We may integrate or link to services offered by third parties (e.g., payment processors, hosting providers). We do not endorse, guarantee, or assume responsibility for these third-party services.

9. Limitation of Liability

To the fullest extent permitted by law, Well-Launched shall not be liable to you or any third party for any indirect, consequential, exemplary, incidental, special, or punitive damages, including lost profit damages arising from your use of the Site or Services. In no event shall Well-Launched’s cumulative liability exceed the amounts paid by you to Well-Launched in the twelve (12) months immediately preceding the event giving rise to such liability.

10. Indemnification

You agree to defend, indemnify, and hold harmless Well-Launched, its subsidiaries, affiliates, and its respective officers, agents, partners, and employees from and against any losses, damages, liabilities, claims, or demands, including reasonable attorneys’ fees, arising out of or related to your (a) use of the Services, (b) User Content, (c) breach of these Terms, or (d) violation of any third-party rights.

11. Termination

We reserve the right to terminate or suspend your account or access to the Services at any time, without prior notice or liability, for any reason including but not limited to breach of these Terms. Upon termination, your right to use the Services will immediately cease.

12. Modifications to the Services and Terms

We may update or modify the Services and these Terms at any time. If we make material changes to these Terms, we will provide notice (e.g., by posting a notice on our Site or sending an email). Your continued use of the Services following any change constitutes acceptance of the new Terms.

13. Governing Law and Dispute Resolution

These Terms and your use of the Services are governed by and construed in accordance with the laws of the State of Georgia, without regard to its conflict of law principles. Any dispute arising under or relating to these Terms shall be resolved exclusively in the state or federal courts located in Fulton County, Georgia, and you consent to personal jurisdiction in those courts.

14. Miscellaneous

  • Entire Agreement: These Terms, along with our Privacy Policy and No-Refund Policy, constitute the entire agreement between you and Well-Launched regarding the Services.

  • Severability: If any provision of these Terms is deemed invalid or unenforceable, that provision will be enforced to the maximum extent permissible, and the remaining provisions will remain in full force and effect.

  • No Waiver: Our failure to exercise or enforce any right or provision of these Terms does not constitute a waiver of that right or provision.

  • Assignment: We may assign our rights and obligations under these Terms to any affiliate or in connection with any merger, sale, or reorganization of all or substantially all of our assets.

15. Contact Information

If you have any questions or comments about these Terms or our Services, please contact us at:

Well-Launched Productions LLC